Refund policy

Returns & Final Sale Policy

 

At Threadz con Cultura, each piece is released in limited quantities and produced with intentional craftsmanship. To preserve the integrity and exclusivity of our collections, all purchases are considered final.

 

Final Sale

 

All items are final sale and not eligible for return, exchange, or refund once an order has been confirmed.

We encourage clients to review product descriptions, sizing information, and collection details carefully prior to completing their purchase.

 

Order Accuracy

In the rare event that you receive an incorrect or damaged item, please contact us within 5 days of delivery at [your email] with:

• Your order number
• Clear photographs of the item and packaging
• A brief explanation of the issue

Each case will be reviewed individually to ensure a fair and appropriate resolution.

Sizing & Fit

 

We recommend reviewing our size guide prior to purchasing. If you require additional guidance, our team is available to assist before your order is placed.